Request Deletion of Your Data

01Overview

You may ask us to delete personal data we process about you when you use Transport360 (the website at transport360.in, our mobile applications, and customer accounts on app.transport360.in). This page explains how to submit that request and what happens next.

For general information about how we collect and use data, see our Privacy Policy. If you only need a copy of your data or a correction, contact support@transport360.in instead of using this form.

02What we delete

When your request is verified and approved, we delete or anonymise personal data linked to your account where we are not required to keep it, including where applicable:

• Profile and contact details (name, phone, email, company information)
• Account credentials and app preferences tied to your user ID
• Marketing and communication preferences
• Support tickets and correspondence stored for your account

Deletion applies to active production systems. Backups are purged on a rolling schedule in line with our retention practices.

03What we may retain

We may keep certain information when the law requires it or when deletion would prevent us from meeting legal obligations, including:

• Tax, GST, billing and invoice records required under Indian law
• Transaction and audit logs needed for fraud prevention, security or dispute resolution
• Data that has already been anonymised and can no longer identify you

04Processing time

We acknowledge requests within a few business days. Completed deletion is typically processed within 30 days of verifying your identity. We will email you at the address you provide when the request is completed or if we need additional information.

05How to request deletion

Email us from the address registered on your Transport360 account (or clearly state that you are an authorised representative). We use the information you provide only to verify your identity and process your request.

Send your message to support@transport360.in with the subject line Data deletion request.

Please include:

1. Your full name
2. Email address and mobile number on the account
3. Registered company name, if you use Transport360 for a business account
4. A brief statement that you want your personal data deleted
5. Confirmation that you are the account holder or authorised to request deletion
6. Any account ID or username, if you know it (optional but helps us locate your data faster)