Privacy Policy

Transport360 (the "Website" or "Transport360" app or "transport360.in"), hereby termed the "Platform", is owned by FreightIQ Solutions Private Limited. We at FreightIQ Solutions Private Limited ("FreightIQ Solutions") consider customer trust our top priority. We deliver services to millions of customers across the country, and our customers trust us with some of their most sensitive information. This policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services, and the choices you have associated with that data.

01What data do we collect?

Personal data

While using our Services, we may ask you to provide us with certain personally identifiable information (PII) that can be used to contact or identify you. This may include, but is not limited to:

Cookies data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies such as beacons, tags, and scripts are also used to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent — however, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

• Session cookies — we use these to operate our Service.
• Preference cookies — we use these to remember your preferences and various settings.
• Security cookies — we use these for security purposes.

02How do we collect your data?

We build a range of services that you would find on our website, and in order to achieve this we collect personal data from you in a number of ways, including:

• Applications used for providing various services
• Web forms
• Off-site services
• API

03Why do we collect your data?

We use the collected data for various purposes, including but not limited to the following:

• To provide products and services you request (such as parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services)
• To allow you to participate in interactive features of our Service when you choose to do so
• To do analysis and get valuable information so that we can improve our services, including the Transport360 app
• To send reminders to parties for the collection of payments
• To monitor the usage of the Service
• To detect, address and prevent technical issues
• To provide customer support and respond to your requests, questions and comments
• To send tracking updates to consignor and consignee
• To give options for convenient delivery for the consignee
• To evaluate and improve our business — developing new products and services; managing our communications; determining the effectiveness of our sales; analysing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services
• To perform data analysis, including market and consumer research and analytics, trend analysis, financial analysis and anonymisation of personal information
• To protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities
• To comply with applicable legal requirements and our policies

04Why do we share your data and with whom?

As a rule, we do not share your data with any third party apart from the following:

Legal requirements

We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of FreightIQ Solutions Private Limited
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services, and Google may use it to contextualise and personalise the ads of its own advertising network. You can opt out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about your visits.

Third party vendors

We may employ third party vendors and individuals to facilitate our services, to perform Service-related transactions, or to assist us in analysing how our Service is used. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Before we engage any third-party vendor, we check their security practices and regularly conduct security and privacy assessments.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose whatsoever. We also bind our third-party vendors by contract to secure your data, with monetary liabilities and surveillance practices attached, and hence adherence to this Privacy Policy.

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. No transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

05How long do we keep your personal data?

We will retain your personal information for as long as needed to fulfill the purpose for which we collected it, and for a reasonable period thereafter in order to comply with audit, contractual, technical and legal requirements and/or to resolve any future disputes. We may retain aggregated or de-identified data indefinitely, or to the extent allowed by applicable law.

06How do we secure your personal data?

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Application, data, infrastructure and network security are our key focus areas where data security practices are enforced. We also adhere to international standard certifications to complement these practices. Considering the "right to privacy" as a fundamental right of an individual, we have adopted sufficient measures to protect your privacy.

07What are your rights as a data subject?

You have the right to enquire about:

1. What personal data we hold about you
2. The purposes of the processing
3. The categories of personal data concerned
4. The recipients to whom the personal data has been or will be disclosed
5. How long we intend to store your personal data
6. If we did not collect the data directly from you, information about the source
7. The right to have incomplete or inaccurate data about you corrected or completed, and the process for requesting this
8. The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us

08Changes to this privacy policy

We may update this Privacy Policy from time to time. The revised policy will be updated and posted on the website directly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

09Definitions

In this policy, the following terms shall have the following meanings:

Consignee

The entity (individual/firm) who is financially responsible (the buyer) for the receipt of a shipment.

Consignor

A person or firm (usually the seller) who delivers a consignment to a carrier for transporting it to a consignee.

Data subject

Any individual person who can be identified, directly or indirectly, via an identifier such as a name, an ID number, or location data.

Third party vendors

Any individual or organization providing services to us on a contractual basis.

We / Us / Our

FreightIQ Solutions Private Limited and its employees.

10Your consent

By using our services, you consent to our Privacy Policy and Cookie Policy.